Effective from: 01/07/2022
Updated on: 11/11/2024
1. Acceptance of Privacy Policy
This privacy policy outlines how Home Physio and Training collects, uses, and protects personal information that you provide to us when using our services. By accessing and using the services provided by Home Physio and Training, you acknowledge you have read the privacy policy and consent to the following points.
2. Information We Collect
We may collect the following types of personal information:
o Contact Information: This may include your name, email address, phone number, and home address.
o Health Information: We may collect health-related information necessary for the provision of our services. This information will be treated with the utmost confidentiality and in compliance with applicable laws.
o Payment Information: If you make payments to us online, we may collect payment card information and billing details. This information is securely processed, and we do not store full payment card numbers.
o Usage Information: The website and associated apps may collect information about how you use our services, including your interactions with our website or mobile app.
3. How We Use Your Information
We use your personal information for the following purposes:
o To provide our services
o To communicate with you about your appointments, billing, and other service-related matters.
o To improve our services and customise your experience.
o To send you promotional and marketing communications, where permitted by law.
4. Disclosure of Your Information
We may share your personal information with:
o Our staff and practitioners, but only to the extent necessary for the provision of our services.
o Other health professionals outside of our organisation that directly relate to your treatment, including (but not limited to) general practitioners, consultants, and radiologists. We will always ask for your permission before sharing your health information.
o Third-party service providers who assist us in running our business, such as payment processors and IT service providers. These third parties are bound by strict confidentiality and data security requirements.
o Government authorities or law enforcement agencies, as required by applicable laws and regulations.
5. Data Security
Personal information and any notes taken will be stored on a secure password encrypted database and will not be viewed by anyone other than your clinician or other healthcare professional involved in your care. If there is any information you would rather not be kept on file, please inform your clinician. Please note that no method of data transmission or storage is completely secure, as such we cannot guarantee the security of your information.
6. Your Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any questions about your data, please contact us using the information provided in Section 7.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
o Email: info@homephysioandtraining.co.uk
o Telephone: 07354493864
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website, and the effective date will be updated accordingly.