Effective from: 01/07/2022
Updated on: 11/11/2024
1. Acceptance of Terms and Conditions
By accessing and using the services provided by Home Physio and Training, you agree to be bound by these terms and conditions. If you do not agree to these terms, please either contact us for any clarification, or refrain from using our services.
2. Services Offered
Home Physio and Training (referred to as “Service Provider”) offers physiotherapy, massage therapy, and personal training services (collectively referred to as "Services"). These services are provided by fully registered, qualified, and insured professionals in their respective fields.
3. Service User Responsibilities
Clients and/or patients (collectively referred to as "Service Users") that use our services are responsible for the following:
o Providing accurate and complete medical and health information relevant to the services they are seeking.
o Following the instructions and recommendations of the Service Provider
o Respecting our policies regarding appointment scheduling, cancellations, and fees.
o Reading the service information provided and giving consent before initiation of services.
4. Payments and Refunds
o For single bookings outside of a package deal, the service user has the option to pay a £50 booking fee which is the minimum required to secure the booking. The remaining fee for the appointment (overall fee minus the booking fee) will need to be paid immediately after the appointment has finished. There is also the option to pay for the service in full at the time of booking.
o The booking is not confirmed until at least the booking fee is paid.
o For purchasing packages, the whole fee needs to be paid as soon as is convenient but must be paid before the first session.
o We accept payment by bank transfer, debit/credit card, cash or other forms as specified. Financing options are available via our website.
o Late payment may result in additional charges, suspension of services and/or legal action.
o A full refund will be issued if the Service User cancels the appointment with at least 24 hours' notice before the start time or if the Service Provider cancels the appointment, provided the Service User has complied with these terms and conditions.
5. Cancellation Policy
Cancellations can be costly for us, so we operate a strict cancellation policy.
o Service Users must provide at least 24 hours' notice before the appointment start time. Cancellations made without this notice are considered "Late Cancellations."
o For single sessions, a Late Cancellation will result in the £50.00 booking fee being retained as a “Late Cancellation Fee.” For sessions within a package, there’s no Late Cancellation Fee, but the session will be counted as used.
6. Privacy and Confidentiality
We adhere to strict privacy and confidentiality policies regarding the Service User’s personal and health information. Please refer to our privacy policy for more details.
7. Health and Medical Information
Clients are responsible for disclosing all relevant medical information and health conditions to the Service Provider to ensure safe and effective treatment.
8. Liability and Waiver
The Service Provider is not liable for any injuries, accidents, or adverse reactions that may occur during or as a result of our services. Service Users assume all risks associated with our services.
9. Termination of Services
The Service Provider reserves the right to terminate services to any client for any valid reason, including but not limited to non-compliance with these terms and conditions.
10. Changes to Terms and Conditions
We may update these terms and conditions from time to time. The most up-to-date terms and conditions will always be available on our website.
11. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom: England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts in the United Kingdom: England and Wales.
12. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@homephysioandtraining.co.uk.